The psychology of negotiations in the 21st century workplace: new challenges and new solutions
In: The organizational frontier series
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In: The organizational frontier series
In: Handbook of Organizational and Managerial Wisdom, S. 180-222
In: The International journal of conflict management: IJCMA, Band 19, Heft 3, S. 210-233
ISSN: 1758-8545
PurposeThe purpose of this paper is to explore the causes, impact, and resolution of ideological conflicts in the workplace. By integrating research on organizational justice, the paper aims to argue that ideological discord is engendered though the interaction of distributive, procedural, and interactional (un)fairness.Design/methodology/approachUsing a longitudinal field study, the ideas were tested with a sample of 77 claimants, undergoing mediation through the USA. Equal Employment Opportunity Commission (EEOC).FindingsThe results were generally supportive of all predictions, suggesting that, though injustice may cause troublesome ideological conflicts, fair dispute resolution interventions can provide a remedy.Originality/valueThe research documented in this paper is particularly important because it suggests that justice can be restored through the intervention of a neutral mediator.
In: The international journal of conflict management: IJCMA, Band 19, Heft 3, S. 210-233
ISSN: 1044-4068